Customer Terms and Conditions

These terms apply when you browse or buy on zknit.ai (“Zknit”, “we”, “us”), operated by Zknit Lifestyle Inc., Ontario, Canada. By placing an order, you agree to these terms and to our Shipping, Return & Refund, and Privacy policies.

1. How Zknit works

• Zknit is a marketplace. Each item is listed and sold by an independent vendor in Canada or the USA, and the vendor ships it to you.
• Zknit runs the website, processes your payment, and steps in if something goes wrong with your order (see section 6).
• Each vendor sets its own processing time and may have its own exchange policy, shown on the product page under Store Policies.
• Vendors write their own listings. We review complaints about any listing or vendor and take action where needed.

2. Prices and payment

• Prices are shown in CAD or USD, depending on the currency you choose, and include all duties. Applicable sales taxes are added at checkout.
• We accept major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe. Zknit never sees or stores your full card number.
• Discounts and coupons apply only as stated in each offer and cannot be exchanged for cash.
• If a price or listing contains an obvious error, we may cancel the order and refund you in full.

3. Placing an order

When you buy, you agree to:

• read the item description and the vendor’s Store Policies first;
• give a correct delivery address and contact details;
• pay only through Zknit checkout.

Only orders paid through Zknit checkout are covered by our buyer protection. Never send payment to a vendor directly by e-Transfer, cash or any other method. Chatting with Zknit’s official WhatsApp, Facebook or Instagram accounts about an order is welcome.

4. Product photos

Every product image on Zknit is labelled Real photos or AI-illustrated.

• Real photos show the actual item you will receive.
• AI-illustrated images show how the product may look when worn. Colour, embroidery, drape and styling can differ slightly from the actual product.
• Jewellery, accessories and other items shown in AI-illustrated images are not included unless they are listed in the product description.
• Please check the real product photos and the description for the exact item you will receive. Colours can also look slightly different on different screens.

Whether an item is “not as described” is judged against its real photos and written description, not against AI-illustrated images.

5. Reviews and content you post

You can review an item within 30 days of delivery, with photos or video, from My Account → My Reviews. Reviews and messages must not:

• be false, misleading, or written to inflate or damage a vendor’s rating;
• contain hateful, harassing, obscene or threatening content;
• include someone else’s private information or content you don’t have rights to;
• contain spam or advertising.

We may remove content that breaks these rules. By posting a review, photo or video, you allow Zknit to display it on our website and social media.

6. Problems with an order

If your order arrives damaged, is not as described, or arrives more than 15 days late, report it to us within 48 hours of delivery with video evidence, through My Account → Refund or on WhatsApp. We review every case within 3 business days. Full details are in our Return & Refund Policy.

7. Respectful use

Do not harass vendors or other customers, interfere with another vendor’s business, or misuse the site. We may suspend accounts that break these terms.

8. Liability

To the extent the law allows, Zknit’s responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Ontario or other applicable consumer protection laws.

9. Changes and governing law

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of Ontario and Canada.

Questions? Zknit Lifestyle Inc. · Ontario, Canada · WhatsApp +1 289-778-7144 · [email protected]