Return & Refund Policy

A customer can raise a return request if

1. The product arrives damaged
2. Product description did not match as listed
3. Shipment Arrived too late (more than 15 days)

Return Process

1. Customer/ Buyer to notify Zknit about the issue by raising a case with video proof within 48 hrs of the delivery
2. Zknit management to review and decide on the case in 3 working days
3. If return is approved, 
   1. Zknit to issue return shipping label to buyer.
   2. Buyer to package the product in the same condition as received and arrange pickup
   3. Once seller/vendor receives and confirms the product as received in same condition as sent, Zknit to issue full refund to buyer
   4. Seller will be charged – return delivery fees + transaction cost of sale + transaction cost of return
   5. Case is closed
4. If return is rejected by Zknit, case is closed

The decision of Zknit will be final.

Exchange Process

1. Customer/ Buyer can initiate an exchange (where customer will exchange for another product from the same seller, only if seller policy allows that)
2. Customer will initiate request to seller within 48 hrs of delivery with details – product name and id of what product they want to exchange with
3. Seller to approve or reject request in 3 days
4. If the product that needs to be sent in exchange is priced higher than the originally bought product, then 
   1. Then seller to have an option to give a discount coupon of $value same as original product which will be applied by customer only for the product purchase
   2. Customer to use coupon and buy new product 
   3. Customer to be charged two way shipping – shipping of original product back + new product shipping to customer based on standard shipping cost by Zknit + 4% transaction cost on the shipping charge
5. If the product that needs to be sent in exchange is priced lower than the originally bought product, then 
   1. Then seller to have an option to give a discount coupon of $value same as original product which will be applied by customer only for the product purchase
   2. Customer to use coupon and buy new product 
   3. Customer to be charged two way shipping – shipping of original product back + new product shipping to customer based on standard shipping cost by Zknit + 4% transaction cost on the shipping charge
   4. Customer to be issued store credit of the difference amount (post deduction of charges in #3) which can be used to buy only from that seller