Zknit is a marketplace where you can sell your desi ethnic wear – apparel & accessories to buyers across Canada & USA. Please read on to find out more about your rights, as well as what is expected of you, as a seller or vendor. This policy is a part of our Terms of Use. By opening a Zknit shop, you’re agreeing to this policy and our Terms of Use.
Keeping in mind these basic requirements will set you up for success on Zknit.
Zknit is a unique marketplace of desi ethnic wear – apparel & accessories. Buyers or customers come here to get access to all different types of desi ethnic wear – apparel & accessories and purchase items that they may not be able to compare and purchase at any other place.
If you sell on Zknit, you need to provide the following information for each of your items:
We encourage you to be transparent about how your craft and party supplies were made and where your materials come from. You must disclose the country of origin (country where the product was manufactured) for all your products in the product listing which will be used during the creation of the shipping label by our shipping partner and thus used in custom clearance of the shipment for all overseas shipments.
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Zknit.
All listings must offer an item for sale (which can also include reserved listings for custom items). You may not create a Zknit listing for the purpose of sharing a referral code, posting a want ad, crowdfunding, or similar activity that does not offer a physical item for sale. Zknit sellers also should not offer gift cards for their specific shops. Gift cards used on Zknit may only be purchased from Zknit directly. Read more about our Zknit Gift Cards, Credits & Coupons Policy.
Zknit may remove any listings that violate our policies. We use a combination of automated systems, manual monitoring and flags from members and third parties to help us identify items that may violate our policies. Note that listing fees are non-refundable. Zknit may also suspend or terminate your account for any violations and you’ll still have to pay any outstanding fees on your Zknit statement. You can find more information in our Fees & Payments Policy.
Your shop represents you and your business to the Zknit community. It’s important that you, your items and your shop are honestly and accurately represented.
By selling on Zknit, you agree that you will:
By listing a product for sale on Zknit you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Zknit assumes no responsibility for the accuracy, labelling, or content of your listings or any information you provide, either directly or through Zknit to delivery companies or customs authorities.
As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Zknit may reach out to you if your shop fails to meet Zknit’s Seller Service Level Standards. Read more here.
By selling on Zknit, you agree to:
Sellers may be charged for using some of Zknit’s services. There are fees associated with listing, selling, advertising, and certain other Zknit products and features.
Subscription Fees – $0 (No subscription fees for early joiners)
Sale Commission – 12.5 % of Sale Value + $1 (For every sale) Commission Includes Packing Material Cost
Payment Platform and Credit Card/ Debit Card Charges – 4% of Transaction (Sale Value)
Listing Fees – No fees for 1st 3 months
GST/HST/Sales Tax will be applicable on all fees
At Zknit, everyone is expected to treat fellow members of the Zknit community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.
Creating and Uploading Content
As a member of Zknit, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:
Members may not use Zknit services such as Messages, Favourites, or Collections to make inappropriate use of otherwise compliant content, whether overtly or through contextualisation. This includes, for example, the aggregation of content with the intent of sexualising minors.
Some content on Zknit is subject to additional requirements. Please see below for more details.
Read more about how Zknit search works, what factors impact search ranking, and how you can help optimise your listings and shop here and in The Ultimate Guide to Zknit Search.
Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Zknit user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Zknit users with whom you interact. Your privacy policy must be compatible with this policy and Zknit’s Terms of Use, and Zknit’s Privacy Policy.
In particular, when you sell using our Services (subject to this Policy) or use Zknit’s API (also subject to the Zknit API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Zknit-related communications or for Zknit-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Zknit policies and laws, you may not add any Zknit member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Zknit and you are found to be joint data controllers of personal information, and if Zknit is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Zknit (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable lawyer fees) in connection with your processing of buyer personal information.
For more information, please see our Privacy Policy.
Messages
With Zknit’s “Messages”, you have the ability to communicate directly with your buyers or other Zknit members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Zknit. Examples of interference include:
Harassment and Discrimination
Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Discrimination and Hateful Content Policy. If you receive a Message that violates this policy, please let us know right away.
Forums and Teams are public spaces provided by Zknit where sellers can connect, but there are communication standards that must be followed. More information can be found in the Zknit Community Policy.
Reviews are a great way for you to build a reputation on Zknit. Buyers or Customers can leave a review, including a one to five star rating and a photograph or video of their purchase, within 100 days from the earlier date of their item being delivered (where the delivery company’s delivery record is available) or their item’s max estimated delivery date.
On the occasion you receive an unfavourable review, you can reach out to the buyer or leave a response.
In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:
The Case system is how a buyer or customer notifies Zknit of an order issue or dispute that they’re unable to resolve with a seller, in order for Zknit to help them reach a resolution. Buyers must contact sellers directly via the Help with Order link and attempt to resolve any outstanding issues before opening a case on Zknit. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. Once a buyer contacts you to notify you of a problem with an order, you will have 48 hours to resolve the issue. If the issue is unresolved in this time frame, a case may be opened by the buyer. Once a case has been opened, Zknit will assist in the resolution of the case between the buyer and seller. This may include, but is not limited to, automatically closing the case and issuing a refund to the buyer (to the original form of payment or in the form of Zknit credit), or reviewing the case further to help the buyer and seller resolve it as quickly as possible.
Zknit reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.
Buyers may file a case for items that never arrive, arrive late or, arrive damaged, or do not match the listing description as part of Zknit’s Purchase Protection Programme (for more information on case eligibility, click here. Zknit may request your assistance in resolving a case opened against your shop. By using Zknit’s case system, you understand that Zknit may use your personal information for the purpose of resolving disputes with other members. For more information on our privacy policy, click here.
In order to keep Zknit safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, you do not meet our minimum customer service standards or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Zknit may take actions such as limiting visibility of your account or listings, placing restrictions or reserves on your payments account, or suspending your Zknit account, in accordance with our Terms of Use, including this Policy and our Zknit Payments Policy. When appropriate and permitted by law, Zknit will communicate information to the affected seller about the issue.
In addition, we may limit the visibility of listings or ads in the interest of keeping Zknit safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.
Zknit may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.
If Zknit has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts Zknit determines are related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Zknit will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.
Return and Exchange Policy
A customer can raise a return request if
Return Process
The decision of Zknit will be final.
